Hotel Introduction
Materi ini memberikan gambaran terhadap mahasiswa dalam memahami Hotel Operation. Departemen-departemen yang ada di hotel serta job desc disetiap divisi.
Apa itu Hotel
?
Hotel is a multi complex service
industry open to the public and covers under one roof almost limited facilities
and is open 24 hours a day.
Definisi hotel menurut SK. Menparpostel No. Km. 34 / NK 103 /
MPPT. 87
The hotel is a type of accommodation
that uses part or all of the building, is managed commercially and
professionally provided for everyone to get lodging services, eating and
drinking and other services.
Hotel adalah jenis akomodasi yang menggunakan sebagian
atau seluruh bangunan, yang dikelola secara komersial dan profesional
disediakan untuk semua orang untuk mendapatkan layanan penginapan, makan dan
minum dan layanan lainnya.
Hotel
Business
The goals of hotel industry is to
provide a certain profit by selling & providing services to the public,
(renting rooms; selling food & beverages; selling by providing other
services
Tujuan industri hotel adalah memberikan keuntungan
tertentu dengan menjual & menyediakan layanan kepada publik, (menyewa kamar;
menjual makanan & minuman; menjual dengan menyediakan layanan lain.
Hotel plan :
1.
European
plan hotels (EP) hotel with fixed rates applied to room
sales only
2. Continental
plan hotels (CP) hotel with fixed rate applied to room and breakfast
3. Modified
American plan hotels (MAP) : hotel with
fixed rates and two meals
4. Full
American Plan (FAP) : hotel with fixed rates applied to room rates and 3 meals
Guest?
Siapa yang
dimaksud dengan tamu?
Guests are people who want services that
are provided hotel, they will be satisfied or dissatisfied with the services
available
Guest is important that people who use the facilities of our hotel. because they buy the rooms, food, beverages, and other amenities.
Guest is important that people who use the facilities of our hotel. because they buy the rooms, food, beverages, and other amenities.
Para tamu adalah orang-orang yang menginginkan layanan
yang disediakan hotel, mereka akan puas atau tidak puas dengan layanan yang
tersedia?
Tamu itu penting sebagai orang-orang yang menggunakan fasilitas hotel. karena
mereka membeli/membayar kamar, makanan, minuman, dan fasilitas lainnya
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